Frequently Asked Questions
AppAudio Hardware & Software
Q. Are there monthly fees for the AppAudio system?
A. We offer systems with no monthly fees and offer optional features and services depending on your requirements.
Q. Do you charge for regular firmware & software updates for routine maintenance?
A. All firmware and software updates are free of charge during the entire time you own your AppAudio system.
Q. Does AppAudio have to be connected to the internet?
A. The standard system does not need to be connected to the internet. We recommend it as all AppAudio firmware & software updates can be done automatically without the need for manual steps to connect to each system.
Q. If I own multiple systems can I get firmware & software updates across all locations at the same time?
A. Yes you have the option to receive all software updates automatically across all locations simultaneously with no interruption of service, no manual connection to each system or the need to create a special VPN.
Q. Will AppAudio take bandwidth from our member Wi-Fi network or internal network?
A. No. AppAudio uses a tiny percentage of the internet bandwidth and a modest percentage of the local bandwidth.
AppAudio Mobile Marketing Features
Q. How do we upload and manage our mobile marketing content to the AppAudio app?
A. Marketing content is easily uploaded and managed via our exclusive AppAudio Online Marketing Portal. You will receive secure log in credentials for your organization along with training.
Q. Can we direct our marketing and promotional content across all of our locations?
A. Yes. You can direct marketing content to all locations or select specific content to be directed to specific locations.
Q. Can we charge sponsors for banner ads and special offers?
A. Yes. You can create and charge advertisers and sponsors as you wish. Many AppAudio customers recoup their investment and earn additional revenue by offering local businesses advertising opportunities through banner ads and special offers.
Q. Do you offer custom graphic services for banners and special offers?
A. We provide a variety of standard banner ads for many in-club amenities free of charge. If you require custom graphics we can provide them at a nominal fee.
Q. Can we direct content from our ClubCom system to the AppAudio app?
A. Yes.ClubCom content and audio can be directed to the AppAudio app.
Existing Cardio Theater Style Wireless Cardio Entertainment Systems
Q. Should I disconnect my Cardio Theater style wireless system on my cardio machines when installing AppAudio?
A. We do not recommend disconnecting your standard Cardio Theater style wireless system on cardio machines for a few reasons: 1) not every member will have a compatible Apple or Android smartphone and you need to continue providing all of your members TV audio on cardio machines as they are accustomed to. 2) some members do not bring their smartphones into the club. 3) Many major brand cardio machines have Cardio Theater style receivers now built into the cardio machines. Consider a hybrid system with built in receivers on some cardio machines and AppAudio for mobile listening and marketing features. This will provide the best of of both worlds!